Shipping policy

Oi Linda, obrigada for choosing Marzani! We're thrilled to be part of your journey in finding exquisite jewelry pieces. We value your trust and satisfaction immensely. Here's everything you need to know about our shipping policy:

  • Processing Time:

    • Orders are typically processed within 1-2 business days of receiving payment confirmation. Please note that orders placed on weekends or holidays will be processed on the next business day.

  • Shipping Methods:

    • We offer standard shipping for all orders. The shipping carrier will be determined based on your location and the most efficient delivery method available.
    • Expedited shipping options may be available upon request for an additional fee. Please contact us directly if you require expedited shipping.

  • Shipping Rates:

    • Shipping rates are calculated based on the weight of the package and the destination address. Rates will be displayed at checkout before you complete your purchase.
    • For domestic orders within The United States, shipping rates may vary depending on the shipping option selected.

  • Estimated Delivery Time:

    • Once your order has been shipped, the estimated delivery time will depend on your location and the shipping method chosen.
    • Domestic orders typically arrive within 3-7 business days after shipment.

  • Order Tracking:

    • Tracking information will be provided for all orders once they have been shipped. You will receive an email notification with tracking details to monitor the progress of your shipment.
    • Please allow up to 24 hours for tracking information to be updated by the shipping carrier.

  • Shipping Restrictions:

    • At this time, we only ship to addresses within The United States. We apologize for any inconvenience this may cause to our international customers.
    • We are unable to deliver to P.O. boxes. Please provide a physical address for delivery when placing your order.

  • Address Accuracy:

    • Please ensure that the shipping address provided during checkout is accurate and complete. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

  • Order Modifications:

    • Once an order has been placed, modifications such as address changes or item additions cannot be guaranteed. Please double-check your order details before submitting to avoid any inconvenience.

  • Order Cancellations:
    • If you need to cancel your order, please contact us as soon as possible. We will do our best to accommodate your request, but once the order has been shipped, cancellations may not be possible. 
  • Lost or Delayed Shipments:
    • In the rare event that your package is lost or significantly delayed in transit, please reach out to us immediately. We will work with the shipping carrier to resolve the issue and ensure that you receive your order promptly.

 

If you have any questions or concerns regarding our shipping policy, please don't hesitate to contact us. Your satisfaction is our top priority, and we're here to assist you every step of the way!

Bjs xx

MARZANI - support@shopmarzani.com